CTI (Computer Telephony Integration), Boise and Meridian, Idaho

Services include Computer Telephony Integration Systems/CTI

Computer Telephony Integration is really what communication systems are all about. DataTel Communications understands how to integrate your telephone and computer, known as CTI, with your existing software today and in the future. Through desktop presence you can synchronize and integrate with your Outlook calendar, dial any number on your pc screen with a simple click, and even integrate with your Blackberry and/or cell phone. With literally hundreds of CTI solutions you will have the power to take your phone system to an all new level. With over 40 years of service experience in Boise and Meridian, Idaho, you can be sure we will provide the right products for your business.

Will someone please define CTI?

Telecommunications jargon can be confusing but Computer Telephony Integration is simple. Imagine a good marriage, wherein both parties are improved by their union. CTI is the successful harmonizing integration of your computer system and your telephony service system to improve your communication capability.

Why do I need CTI in my business if both my computer service and my telephony system work fine separately?

Computer telephony integration is a powerful tool to improve customer service and increase the functionality of both your computer and telephony system. The competitive climate of business forces us to constantly focus on acquiring new customers and retaining current customers with excellent customer service. CTI system helps your business do just that; merging telephony and your computer system.

Use CTI to Provide Customer Service Benefits

Personalize the experience for your customers. Screen population (“screen pops”), is a way to display customer information on your service agent's computer screen. This integration feature of your CTI system allows for better customer service relationship building with your customer and increases probability of retention.

Eliminate re-routing or call transfers with a CTI system integration. One of the prime causes of customer frustration is being transferred. A Computer telephony integration system allows you to have calls routed to the most appropriate agent or department.

Customers will no longer have to repeat information to more than one service agent. Using interactive voice response (IVR) integration, your customer inputs their account information via keypad or voice into their telephony system and a customer service live agent can receive the information automatically screen popped to their display. The service agent then has all account details and notes regarding previous calls at their fingertips with CTI system integration.

DataTel can help you evaluate how a computer telephony integration system can work for your business. Serving locations in Boise and Meridian, Idaho and across the nation, we can service your telephony and integration needs. Use our vast experience and network of partners to consultatively find the best CTI service solution for you. Call us today!