Contact Centers

EVOip Communications Recording Solutions (SKU: EVOip)

The EVOip recording solution fits any requirement for business operations that are implementing VoIP telephony.

INSPIRATIONpro Quality Monitoring Solutions (SKU: INSPIRATIONpro)

INSPIRATIONpro, is a fully integrated quality monitoring and agent evaluation solution that allows contact centers to measure the quality of their customer interactions.

MARATHON EVOLUTION Communications Recording Solutions (SKU: MARATHON EVOLUTION)

MARATHON EVOLUTION delivers a highly reliable call recording and data retrieval solution for quality assurance, safety, compliance, audit and/or order transaction verification purposes.

MiService Solutions (SKU: MiService Solutions)

Mitel MiService Solutions deliver custom application development, and offers a complete range of advanced services geared towards helping to accelerate implementation of high-performance contact center solutions.

Mitel 6120 Contact Center Scheduling/6125 Real-Time Schedule Adherence (SKU: 6120/6125)

Mitel 6120 Contact Center Scheduling (CCS) ensures that agent scheduling is not only simple, but optimized to meet your forecasted requirements.

Mitel Networks 6110 Contact Center Management (SKU: 6110)

Mitel Networks 6110 Contact Center Management (CCM) application is the core component to efficiently handling your contact center operations.

Mitel Networks 6110 Contact Center Management Enterprise Node (SKU: 6110 CC)

The 6110 CCM Enterprise Node enables supervisors to monitor and react to contact center and agent activity across multiple sites/switches, ensuring effective management and utilization of resources across all sites/switches.

Mitel Networks 6115 Interactive Contact Center Application (SKU: 6115)

Mitel Networks 6115 Interactive Contact Center (ICC) application allows supervisors to initiate an immediate response to changing call volumes, ensure resources are effectively deployed and manage situations involving agents and/or ACD queues.

Mitel Networks 6120 Contact Center Scheduling Solution (SKU: 6120)

Mitel Networks 6120 Contact Center Scheduling (CCS) ensures that agent scheduling is not only simple, but optimized to meet your forecasted requirements.

Mitel Networks 6140 Agent Portal (SKU: 6140)

Mitel Networks 6140 Agent Portal allows caller information from the contact center database to be displayed on the agent desktop at the time of the call.

Mitel Networks 6150 Multimedia Contact Center Solution (SKU: 6150)

Mitel Networks 6150 Multimedia Contact Center (MCC) provides contact centers with the ability to seamlessly integrate multiple forms of media for improved customer responsiveness.

Mitel Networks 6160 Intelligent Queue Solution (SKU: 6160)

Mitel Networks 6160 IQ is an all-in-one, scalable, browser-based announcement solution for contact centers.