 The EVOip recording solution fits any requirement for business operations that are implementing VoIP telephony. |
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 INSPIRATIONpro, is a fully integrated quality monitoring and agent evaluation solution that allows contact centers to measure the quality of their customer interactions. |
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 MARATHON EVOLUTION delivers a highly reliable call recording and data retrieval solution for quality assurance, safety, compliance, audit and/or order transaction verification purposes. |
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 Mitel MiService Solutions deliver custom application development, and offers a complete range of advanced services geared towards helping to accelerate implementation of high-performance contact center solutions. |
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Mitel 6120 Contact Center Scheduling (CCS) ensures that agent scheduling is not only simple, but optimized to meet your forecasted requirements. |
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Mitel Networks 6110 Contact Center Management (CCM) application is the core component to efficiently handling your contact center operations. |
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The 6110 CCM Enterprise Node enables supervisors to monitor and react to contact center and agent activity across multiple sites/switches, ensuring effective management and utilization of resources across all sites/switches. |
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Mitel Networks 6115 Interactive Contact Center (ICC) application allows supervisors to initiate an immediate response to changing call volumes, ensure resources are effectively deployed and manage situations involving agents and/or ACD queues. |
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Mitel Networks 6120 Contact Center Scheduling (CCS) ensures that agent scheduling is not only simple, but optimized to meet your forecasted requirements. |
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Mitel Networks 6140 Agent Portal allows caller information from the contact center database to be displayed on the agent desktop at the time of the call. |
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Mitel Networks 6150 Multimedia Contact Center (MCC) provides contact centers with the ability to seamlessly integrate multiple forms of media for improved customer responsiveness. |
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Mitel Networks 6160 IQ is an all-in-one, scalable, browser-based announcement solution for contact centers. |
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