The DataTel Mission

Our Mission Statement: Through ethical, responsive, and profitable actions, DataTel will provide a fulfilling work environment for our employees, legendary service for our customers, and a spirit of shared responsibility with our community.

The great strength of our company is the enduring relationships and sense of partnering we have established with our customers.

Attributes For Success: Be Customer Oriented

Customer support is the responsibility of all employees.
Act with the knowledge that our future depends on how the customer views your actions every time you talk to or visit a customer.
Show concern for the customer's business.
Know your authority and act to the limits (it's OK to make an aggressive mistake).
Solve the customer's problem even if it is not ordinarily your job.
Act as if you work for the customer and your next raise or promotion depends on how they evaluate DataTel's performance (it does!).
At the specific time you are communicating with a customer, act as if they are the only account you are working on.
Be the customer's champion inside DataTel. If you have to, make a ruckus to get their problem solved......do it!
The first step in getting loyalty from your customer is to show your loyalty to them.
Follow up, follow up, follow up. If you have any doubt that a customer is satisfied, follow up, talk to them, and find out what it will take to get them satisfied.
Never, never, never short change a customer. Always find out if there is anything else you can do.
Take the initiative on customer problems. Anticipate so we don't have to be defensive or reactive to customer issues.
Don't assume some other person or organization is handling a problem. Assume the worst and plan for DataTel's action. Make sure other organizations do their part.
Visit customers whenever possible.