| Agent Portal (Mitel Networks)Mitel Agent Portal is a screen pop application that co-ordinates the delivery of voice calls and relevant data screens to agent desktops. |
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| Automatic Call Distribution (Mitel Networks)Mitel Networks Automatic Call Distribution (ACD) software is an integrated component to the switch that ensures customers are treated equitably and calls are routed efficiently. |
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| Call Accounting (Mitel Networks)Mitel Contact Center Softphone provides complete phone set functionality from your computer desktop with intuitive visual point-and-click access to the advanced call management features of the 3300 IP Communications Platform (ICP). A computer and USB headset deliver voice media to the agent. |
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| Contact Center PhoneSet Manager and Contact Center Softphone (Mitel Networks)Mitel Contact Center Softphone provides complete phone set functionality from your computer desktop with intuitive visual point-and-click access to the advanced call management features of the 3300 IP Communications Platform (ICP). A computer and USB headset deliver voice media to the agent. |
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| Contact Center Screen Pop (Mitel)Mitel Contact Center Screen Pop provides instant access to information, delivering caller and account details to employees as they receive calls. |
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| Intelligent Queue Business Edition (Mitel Networks)Mitel Intelligent Queue Business Edition is an all-in-one, scalable, web-based integrated, voice processing solution that provides intelligent messaging, voice callbacks, enhanced routing, reporting capabilities, database verification, and screen pops when integrated with Mitel Agent Portal. |
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| Interactive Contact Center Business Edition (Mitel Networks)Mitel Interactive Contact Center Business Edition enables dynamic control of agents and queues, scheduled and on-the-fly. |
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| Mitel Contact Center Management Business Edition (Mitel Networks)Mitel Contact Center Management Business Edition is a web-based, single-site contact center management solution that provides historical voice reporting and real-time monitoring for agents and supervisors, regardless of where they are geographically located. Mitel Traffic Analysis, an add-on application to Mitel Contact Center Management Business Edition, provides detailed reporting to help optimize your trunk configuration. |
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| Remote Agents (Mitel Networks)The Mitel Teleworker Solution is an optional module that supports remote agents with complete access to voice and data capabilities that colleagues inside a contact center enjoy at the office |
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