Mitel Networks 6110 Contact Center Management

Mitel Networks 6110 Contact Center Management (CCM) application is the core component to efficiently handling your contact center operations.

Mitel Networks 6110 Contact Center Management (CCM) application is the core component to efficiently handling your contact center operations. The 6110 CCM solution allows supervisors to generate detailed historical reports, monitor real-time contact center activity, and forecast contact center requirements via the Web. The 6110 CCM solution optimizes operational efficiency through precise management of mission-critical contact center activities.

Mitel Networks 6110 Contact Center Management (CCM) is a browser-based solution providing supervisors and managers advanced capabilities to:

* View, generate, schedule, and share up to 250 different report types across all contact center elements over any date and time horizon

* Perform real-time monitoring of contact center activities, including queue and agent status, average wait times, real-time queue statistics, and more

* Accurately predict future call volume and agent requirements based on historical activities and “what-if” scenarios, ensuring that your contact center resources are in the right place at the right time

* Utilize real-time, on-screen text chat and broadcast capability between supervisors and agents

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Mitel Networks 6110 Contact Center Management

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