Mitel Networks 6115 Interactive Contact Center Application

Mitel Networks 6115 Interactive Contact Center (ICC) application allows supervisors to initiate an immediate response to changing call volumes, ensure resources are effectively deployed and manage situations involving agents and/or ACD queues.

Mitel Networks 6115 Interactive Contact Center (ICC) application allows supervisors to initiate an immediate response to changing call volumes, ensure resources are effectively deployed and manage situations involving agents and/or ACD queues. The 6115 ICC application allows supervisors to optimize their contact center resources, ensuring service level objectives continue to be met.

Mitel Networks 6115 Interactive Contact Center provides supervisors with browser-based tools that enables them to:

* Dynamically control the availability of individual agents and queues

* Schedule on-the-fly and automatically open or close ACD queues based on business requirements

* Enable Do Not Disturb on specific queues, diverting callers to alternative answering points

* Put agents into “Make Busy” with reason codes

* Allow agents to control their call state from their PC desktop

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Mitel Networks 6115 Interactive Contact Center Data

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