Mitel Networks 6140 Agent Portal allows caller information from the contact center database to be displayed on the agent desktop at the time of the call.




Mitel Networks 6140 Agent Portal allows caller information from the contact center database to be displayed on the agent desktop at the time of the call. The 6140 Agent Portal empowers contact centers to reach new levels of agent efficiency and customer satisfaction by providing agents with real-time information on incoming calls through PC screen pops, ensuring agents have detailed access to the caller’s prior history and present inquiry. The 6140 Agent Portal can save your contact center seconds in network and people time on every call and allow your agents to start servicing the caller immediately upon arrival.




Mitel Networks 6140 Agent Portal integrates with:




* Text editor (cell pad)


* Microsoft Outlook


* Dynamic Data Exchange (DDE)


* Active Server Page (ASP)


* Command-line Arguments


* Stand alone OLE for customized customer integration