Mitel Networks 6160 Intelligent Queue Solution
Mitel Networks 6160 IQ is an all-in-one, scalable, browser-based announcement solution for contact centers.
Mitel Networks 6160 Intelligent Queue (IQ) services incoming calls with the immediacy and efficiency demanded by today’s customer. Mitel Networks 6160 IQ is an all-in-one, scalable, browser-based announcement solution for contact centers. It enables supervisors and managers to rapidly and intuitively:
* Create and serve static and custom recorded announcements to callers in queue
* Provide callers with expected wait times and position in queue
* Provide callers with time of day/day of week/exception-based messaging
* Guide callers to the information, extension or ACD path that best meets their needs
* Report on what choices your customers are making in the 6160 IQ
* Allow customers to request a callback via the web or voice mail
* Route calls based on automatic number identification, time of day, current queue conditions
Documents
Mitel Networks 6160 Intelligent Queue DataSheet