Mitel Call Accounting enables you to monitor and control telecommunications costs so that you can manage your telephony expenses and activity effectively.

Mitel Call Accounting is a comprehensive call costing solution that is available as either a single site or multi-site solution, and can optionally be integrated with Mitel Contact Center Management. Robust and reliable, it enables you to monitor and control telecommunication costs and give you a true picture of how much money is being spent and who is spending it.

Call Accounting enables you to:

• • Monitor usage and establish call patterns for departments and work groups

• • Track, report and control telecommunication costs

• • Perform cost recovery and carrier bill reconciliation

• • Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance

Two optional modules are available with Call Accounting:

• • Mitel Subscriber Services – enables you to charge back departments, employees and customers using markup or discount pricing

• • Mitel Traffic Analysis – helps you to determine if you are using your incoming, outgoing, and bi-directional trunks efficiently

Benefits

With Call Accounting you will be able to:

• • Incorporate data from multiple telephone systems to get the “big picture”

• • Manage call flow and schedule staff when they are needed

• • Know the distribution of telecommunication costs across departments and work groups and verify carrier bills

• • Know the availability of your employees, who they are speaking with, and how long they have been talking

• • Resolve misuse of the telephone system

• • Produce flexible rate tables that are tailored to the organization

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