Virtual Resilient High Availability Contact Centers
Resiliency and High Availability Ensure Business Continuity
- ACD Resiliency
In the event of a controller or network failure, IP phones will seamlessly re-register with a secondary MiVoice Business communications platform, and continue to receive calls. Even calls in progress continue without interruption.
- High Availability
MiContact Center Enterprise Edition can be run on active and stand-by servers, leveraging clustering technology to ensure failover and eliminate downtime if the primary server fails or is taken offline for maintenance.
Virtual Contact Centers – Leverage Agents Anywhere
MiContact Center solutions allow you to easily deploy and manage a virtual contact center to achieve superior customer service, effective resource utilization, and business continuity. With a virtual contact center you can:
- Route calls to the best skilled agents regardless of their location
- Evenly distribute calls among agents in a specific agent group, regardless of location
- Effectively consolidate resources and eliminate the need for all types of skills to be staffed at all call centers.
- Deliver “follow the sun” applications with multiple call centers to service all time zones around the clock
- Support work-at-home agents
- Avoid costly employee relocations
- Ensure business continuity in the event of natural disasters or network outages