Mitel Customer Service Manager (Mitel Networks)

Mitel Customer Service Manager (formerly Inter-Tel Contact Center Suite) provides business-wide telephony reporting to help businesses manage their day-to-day operations.

Mitel Customer Service Manager (formerly Inter-Tel Contact Center Suite) enables informal call centers or workgroups to efficiently monitor, manage and route calls. It provides real-time business intelligence, measures departmental efficiency, increases employee productivity and helps you to identify trends. In addition to these business-wide reporting functions, CSM also offers solutions targeted at informal call centers, such as call performance and agent activity reporting, along with agent productivity tools, including screen pop and customer relationship management (CRM) integration.

CSM consists of the following modules:

    • Mitel Customer Service Manager (CSM) Server –  bridges the gap between your phone system and your computer network with computer telephony integration (CTI). The CSM Server monitors your entire phone system, including all internal and external calls, and provides data to other CSM modules for business reporting and team productivity.
    • Mitel Intelligent Router —  intelligently routes both internal and external calls based on information in your database, with easily customized rules. Rules are created with a powerful GUI and can be applied to both internal and external calls.
    • Business Reporting Tools  — deliver both historical and real time management reporting as well as call recording capability.
    • Team Productivity Tools  — tools to make your team more productive including call management, screen pops with CRM integration and call control.
CIbr-2
Qty:

Add to Quote

Leave a Reply