Real-Time Visibility and AI-Powered Analytics for Your Contact Center
A cloud-based Contact Center as a Service (CCaaS) platform built to optimize both employee and customer experience, with skills-based routing, real-time wallboards, and AI-powered speech analytics across voice, web chat, email, SMS, and WhatsApp.
- AI-Powered Speech Analytics
- Skills-Based Routing
- Omnichannel: Voice · Chat · SMS
Customer Interactions Are Everywhere. Your Visibility Isn't.
Calls, chats, emails, texts, WhatsApp, customers reach out however is convenient for them, not however your systems were built to track. Most contact center platforms force a choice: enterprise-grade reporting that's too complex to actually use, or a basic phone system that only captures a fraction of what's really happening.
You're sampling, not seeing.
Traditional QA reviews a handful of calls. Everything else (tone shifts, compliance risk, missed opportunities) goes unreviewed.
Channels don't talk to each other.
A customer's chat history doesn't inform the agent who picks up their call. Context gets lost at every handoff.
Reporting requires an analyst to interpret.
Dashboards exist, but turning them into a decision usually means exporting to a spreadsheet first.
The wrong interaction reaches the wrong agent.
Without true skills-based routing, customers wait longer and agents handle issues outside their strength.
Callers give up rather than wait.
No queue callback option means hold time is the only choice you're offering.
Exceptional Reporting. Real Ease of Use. Built Around the Customer.
This is a cloud-based contact center platform built for small and mid-sized businesses that need serious capability without enterprise complexity.
Exceptional Reporting and Analytics
- Cradle-to-grave insight that follows every interaction from first contact to resolution, no gaps, no blind spots
- AI-powered speech analytics that reviews 100% of interactions, not a sample
- Custom reporting built to be read by a manager, not just an analyst
- Real-time wallboards that give supervisors live visibility into queue and agent status
Ease of Use with Powerful Configurability
- Skills-based routing gets the right interaction to the right agent, every time
- Queue callback lets customers hold their place in line instead of waiting on hold
- Configuration that flexes to how your team actually works, without requiring a systems integrator
- Fast agent onboarding, built for teams without a dedicated contact center admin
Customer-Centric Service and Relationships
- Interactive chat and full interaction history follow the customer across channels, not just within one
- Omnichannel support across voice, web chat, email, SMS, and WhatsApp
- Designed around the relationship, not just the ticket
Improve your agent's performance
DataTel Contact Center tracks every step of every call so supervisors can balance workloads and reduce handle times.
Skills-based Routing
Queue Callback (Callback Assist)
Interactive Voice Response
Supervisor Control for Workforce Optimization
Omnichannel Cloud Contact Center Solutions
Web Chat
Connect with customers instantly through our web chat feature.
Effortlessly handle customer inquiries, support requests, and issue resolution
SMS
SMS communication management that drives loyalty and pave the way to success.
Social Media
Track and manage direct messages across popular social media platforms with ease.
0%
Increase in Service Level
0%
Increase in First Contact Resolution
0%
Increase in CSAT
DataTel Contact Center for Your Industry
Healthcare
- Secure patient phone interactions with encrypted call recordings, automated identity verification, and protected voicemail routing that meets strict HIPAA standards.
Financial Services & Banking
- Pause call recordings automatically during payment collection, route high-priority accounts to dedicated advisors, and maintain complete compliance audit logs for every call.
Try DataTel Contact Center Today
Schedule a Demo and see for yourself how our AI contact center software supports better QA, stronger analytics, and faster coaching for your teams.
Schedule a Demo