DataTel Times June 2017
Posted by:datatelstaff, June - 08 - 2017

View our June DataTel Times newsletter here: DataTel Times Newsletter June 2017

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DataTel Times April 2017
Posted by:DataTel Communications, April - 10 - 2017

View our April DataTel Times newsletter here: DataTel Times Newsletter April 2017

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DataTel Times March 2017
Posted by:DataTel Communications, March - 08 - 2017

View our March DataTel Times newsletter here: DataTel Times Newsletter March 2017

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DataTel Times February 2017
Posted by:DataTel Communications, February - 13 - 2017

View our February DataTel Times newsletter here: DataTel Times Newsletter February 2017

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DataTel Times December
Posted by:DataTel Communications, December - 22 - 2016

December16-Newsletter

Advanced Movie Premier/Customer Appreciation Event II

2015’s Movie Event – Star Wars, the Force Awakens was stellar! (See what I did there?) DataTel Communications is happier than an Ewok at Christmas to announce another pre-release private screening: Star Wars – Rouge One at the Majestic Cinema in Meridian, ID – a mere .000000041 parsecs from Kuna. Last year’s event was a blaster. We’re bringing back the same awesome program with even more prizes, drawings, food and fun. And our guests enjoy the bragging rights associated with being the first on the block to see this latest Star Wars opus. If you are reading this and not on our e-newsletter, please go to www.datatelco.com and look at the right of the page to sign up for our quality monthly newsletter, awesome events notifications and with always with the amount of spam you’d expect to find in a vegetarian’s pantry.

The Price of Greatness…

Our friends at the Idaho Public Utilities Commission have asked that we start practicing the use of a ten-digit dialing scheme (208-XXX-XXXX). This is in advance of Idaho’s new area code of 986 which is to be implemented in August 2017. “Area” code is a misnomer because the 986 identifier is not actually specific to a region like, for example, the Treasure Valley or the Panhandle of the State. Come August, we will be required to dial 208 or 986 in front of the seven digit numbers that we currently dial to reach anyone in the state. This is happening to accommodate Idaho’s growing population and increased cell phone usage.

IMPORTANT: To our customers who have auto-attendant directed calls to cells, phone systems connected to alarm platforms, multi-site networks and a lot of voice-mail services, it is very important that we start changing the dial programming now to be able to recognize area code 986 when it comes into use. If you have any questions, call our service folks at 208-884-4000. We’ll review your programming and help get things configured for the August switch-over.

Client and Friends

Gary Amoth is the good and gracious owner of Amoth Trucking. His group was selected to transport the “People’s (Christmas) Tree” from the Payette Forest to the US Capitol – a trip of over 4,000 miles with stops in 31 Cities. And this wasn’t like hauling a tree from a tree vendor to your house. The nearly 80’ spruce required 30+ gallons of water every day. On December 6th, the tree, decorated with over 18,000 handmade ornaments made in Idaho, will be lit. DataTel is very proud to provide communications tools for Amoth Trucking out of our Twin Falls Office. Randy Kerr, a Datatel Lead Technician, is good friends with Mr. Amoth. “Gary is just a great, great guy. He built his business from the ground up – a single truck that he drove himself.” Randy’s children joined the many well-wishers who signed the ‘Kenworth Christmas Card’ on its way to Washington, D.C. Being part of something so cool, even tangentially, makes us so very happy to be part of a great place and great people.

DataTel helps a Bird on a Mission

For many years, Kevin Miller of station KIDO has actively supported the work of the Boise Rescue Mission with his annual Miller’s Mission Program. His efforts has provided thousands of turkeys and other items to the Rescue Mission over the holiday season. DataTel brought in 11 birds and over $1,100 is cash for this great effort. Thank you, Kevin. Your service to others is awesome – as is your costume.

Meanwhile, the ladies of DataTel participated yet again with Shoebox Ministry – filling handcrafted boxes with age and gender appropriate gifts for the children of Canyon County Schools.

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DataTel Times November
Posted by:DataTel Communications, October - 26 - 2016
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DataTel Times October 2016
Posted by:DataTel Communications, October - 05 - 2016

Icon Credit Union Bryan Holjeson

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The common perception of a call or contact center looks something like the above. In truth, this sea of humanity represents only about 20% of contact centers. Most are actually less than 10 people. Smaller companies can leverage the benefits of a contact center because they are increasingly automated and flexible within multiple channels. The ever-more complex piece of technology that makes this possible is called an IVR (Interactive Voice Response). This allows computers to “hear” voice or tones from a keypad to interact with us mortals. IVRs take information, process it, and come back with a result. This technology was a little clunky in the early stages (“yes…Yes…I said, YES!”) but, with speech recognition becoming much faster and more accurate and with many customer call-back options, IVRs are increasingly sophisticated and effective. For processes like re-setting passwords and “in the can” directions such as checking an account balance, IVRs are ideal. The irony is that this functional improvement is the reason it is harder to speak to a customer service rep. Money is a big driver. According to experts, it costs a company about $9.00 a call to have a live agent interact with the customer (I don’t know the cost of a deceased agent.) A web-chat is $5.00. Responding to an e-mail runs around $2.50, however, a customer service call that stays in the automated IVR function costs a company mere pennies. While folks of a certain (ahem) age are more comfortable with the human response, statistics show that Millennials are very happy to make complex transactions that do not entail speaking with another person. In many cases, it is preferred by this demographic. It should come as no surprise that 52 year-young DataTel brings a ton of experience to this part of communications and customer service. We are highly versed in all types and sizes of contact centers. We’ve crafted big and small solutions, and a larger contact solution can make sense for a smaller group. It all depends on a company’s ‘goes-to-market’ and call volume. Businesses that get a lot of call-traffic and need comprehensive reporting and metrics really need to visit with us. A well-designed contact center is not a business expenditure, but an actual long-term revenue generator. Call DataTel. We’ll give you all the carbon-based human interaction you need!

 

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  • Get a bigger pencil
  • Caffeine is your friend, but it can t-t-t-t-turn on you.
  • Resist the urge to say, “You can Google that, Sir.”
  • Call DataTel
  • Use your ‘inside’ voice at all times

 

Friends and Clients

 

screen-shot-2016-10-07-at-9-53-32-amIcon Credit Union (Then called “Idahy”) was started in 1952 when seven fellows who worked for the Idaho Department of Highways pooled together $35.00 and thought that starting a credit union would be swell. Over the decades, this respected group has prospered in a prudent way through screen-shot-2016-10-07-at-9-55-01-amsteady growth and durable, gradual expansion. Icon’s approach, ethos and core values of integrity and service have placed them in the top 5% of ratings for financial institutions. Today, that 35 bucks of seed money now represents over 23,000 members and $260,000,000.00 in assets. Mr. Bryan Holjeson is a Member Relationship Manager at Icon and (looks notwithstanding) a veteran in the world of financial services”. “I joined Icon Credit Union in 2014 after spending 5 years working for a large bank. I was drawn to…Icon because of the focus on the member.” “Icon does well in the area because of our willingness to listen to members and…make the necessary changes to serve them better.”

Along the lines of contact center article in the front of the newsletter, Icon is improving their system to make members’ automated telephonic transactions more direct and smooth and the reporting more robust. “This project added an automated attendant to our call system that gives members options to help direct their calls with fewer transfers. DataTel helped with the entire process – designing the phone map, recording the messages, building call queues and setting up recording.” (Darn tootin’ we did – but only after Icon’s input.) “DataTel has been very helpful in this process. (You) have been more than willing to help from start to finish (and have) been quick to help make corrections and adjustments.” To our faithful readers, the term “right-sizing” is a familiar one. Like crafting a fine suit or dress, the adjustments are made for the best possible fit.

 

DataTel Presents: Tech Corner™ with Cameron Collins!

screen-shot-2016-10-07-at-9-56-43-amMost people probably can’t remember the last time they read the user’s manual for a product, but I bet most people can remember feeling frustrated by the experience. When all you need is one small piece of information, the manual can feel like it was never intended to be read by humans! At DataTel, we get it. Technology is supposed to make our lives easier and improve productivity, but without the human component, technology is just metal, plastic, and a nice idea. The user’s manual can’t listen to your concerns and find the best solution. That’s why we’re here, working for you. Every single member of the team takes our phrase “The Experts” seriously. We read all the owner’s manuals so you don’t have to. Our knowledge, experience, and dedication are here to make this amazing technology work best for you; from system design, through installation and training, and into the future as your business grows and changes.screen-shot-2016-10-07-at-9-56-49-am

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DataTel Times September 2016
Posted by:DataTel Communications, August - 31 - 2016

DataTel Times Lori and Mike with Anvil Fence

What we saw at the zoo…

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So, Reggie, Skip and I had a great time at the Boise Zoo the other day. It’s fun to observe animals in their habitat. I’m always amazed at the different colorings. Reggie says walking gets him closer to his Fitbit goal – sure pal, maybe by November! Skip couldn’t pull himself away from the sales people exhibition – those guys – always good for a chuckle, the way they fall all over themselves! Anyway, I’m out of contract so I got this new device with a great camera. Enjoy.

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Friends and Clients

 

screen-shot-2016-09-29-at-1-26-10-pmAnvil Fence Co. has been building fences of all types and description in Treasure Valley since 1961. Anvil offers a wide varitiey of designs and styles with material screen-shot-2016-09-29-at-1-26-41-pmchoices ranging from wood, vinyl, and ornamental wrought iron. They also provide security and temporary fencing for construction sites, event venues, security gates, chain link fence or a privacy fence for commercial businesses. You can’t go more than a mile in any direction and not see a quailtiy Anvil Fence. Lori Thompson shared; “We are lucky and blessed to be able to “sign” our work! Often, clients have asked to make sure we would “sign” their fence. Our market has steadily expanded as we added more diverse Automatic Gate options, and assist utilities and manufacturers (e.g. Sorrento, Amalgamated Sugar, and Simplot Processing Plants.) As to how they approach their business, it is Biblical in its simplicity; “(We) treat people the way we want to be treated. Honesty and Integrity. Anvil Fence would not be the Company it is without our great employees, many of them long term, dedicated, and loyal. We all love the saying, ‘Character is doing the right thing when no one is looking.’ We Love What We Do!!”

 

Old phones (like bad jokes) die. This is the reason Lori called on DataTel; “Actually, we got tired of not being able to hear on our old phones…..AND! DataTel had honesty and integrity – like us. Your presentation and installation was professional, with the knowledge to go with it. We would highly recommend your DataTel, anytime! Please feel free to refer potential clients to us!” Well, if you insist, Lori, we’ll do exactly that! (Folks, that number is 208-375-6767)

 

Know Your DataTel Stuff! The Mitel SIP-DECT and Wi-Fi Phones

 

Cell phones are built for mobility, but what about within the office environment? Transferring business calls from your cell is (typically) not possible, nor is putting people on hold, pushing into someone’s voice-mail box, etc. Sometimes, a person just needs to have mobility AND the function of a cordless phone that is connected to the rest of the operation. We, of course, have you covered.

 

The Mitel 112 SIP DECT phone uses DECT technology – think Blutooth™ functionality but with a lot more range. You’ll enjoy the ultimate in mobility and full phone function – and the base can support up to 20 handsets. The phone comes with a charging base and the user typically can wander about 200 feet from one’s desk. The range can be extended with base “repeaters.” If your business has a wireless network, we can piggy back on that with our Mitel 5624 Wi-Fi phone. The only downside to this technology is when the handsets end up at your house because they fit nicely into pockets.

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DataTel Times August 2016
Posted by:DataTel Communications, August - 16 - 2016

DataTel Times August 2016

 

Screen Shot 2016-08-25 at 2.29.54 PMIn TV and films, the telephone (or something like it) is used to push the plot forward without events actually being seen by the audience. The conversation carried not only the voice, but also the intrigue, energy, direction and exposition of the production.

Let’s consider, kind reader, a few examples:

Batman (TV Series – ABC – 1966 to 1968. 120 Episodes) Adam West starred as the caped crime fighter. Commissioner Gordon could reach out directly using the Bat Phone. Batman was an early adapter of mobile communications. Riddle me this: If tomatoes are technically a fruit, can ketchup be considered a smoothie?Screen Shot 2016-08-25 at 2.29.59 PM

Pillow Talk (A movie starring Doris Day and Rock Hudson – 1959). The entire plot of this film is driven by the fact that the characters share a “party line.” For you youngsters, this was a phone line that was used by two or more different accounts. The ring pattern would be unique to the intended party, but anyone sharing the line could still listen in.” Gossip and Hijinks ensue! “My wife and I were happy for twenty years, then we met.”

Screen Shot 2016-08-25 at 2.30.46 PMHamlet (A play from Bill Shakespeare – 1645) Hamlet is a really depressed and very indecisive prince who has “mommy issues.” He’s the ultimate “Should I Screen Shot 2016-08-25 at 2.30.50 PMSlay or Should I Go” kind of a guy. Wistfully, Hamlet has conversation with an old dead pal, acting as if the skull was some sort of ‘communicator’ which first appeared in…

Star Trek (TV Series – NBC 1966 – 50 years ago!!!! starring William Shatner and a cast of his lessors) Star Trek would have ended tragically and permanently on any number of episodes if the communicator had failed to reach Scotty or whoever was manning the transporter room, to heed the command “beam me up.” (Ed Note: You’d think a cell phone manufacturer would have knocked-off the look of the communicator to secure the nerd market. That’s a million-dollar idea! You’re welcome.)

Screen Shot 2016-08-25 at 2.31.48 PMDr. Who (TV Series – BBC premiered 1963. Still in production with almost 900 episodes shot) Geeks of a more erudite nature are followers of this show. A Time Lord (you’ll have to look this stuff up… not enough room in the newsletter) travels through time and space, in a Tardis; which looks like a British police “call box” (on the left) keeping the innocents from harm and history from change.

Get Smart (TV Series CBS & NBC 1965-70 138 episodes, created by comedy greats Mel Books and Buck Henry) Don Adams (who also voiced the cartoon “Tennessee Tuxedo”) played agent Maxwell Smart. This show spoofed on all the secret agent stuff that was popular at the time. Agent 86 used special gear in the covert battle against KAOS. “The shoe phone! Right Chief!” Screen Shot 2016-08-25 at 2.32.21 PM

Screen Shot 2016-08-25 at 2.33.03 PMDial M for Murder (Movie – 1954 starring Ray Milland and Grace Kelly) In this thriller, a wealthy socialite is set-up for murder by her vengeful and greedy pro-tennis playing husband who wants her dead to collect her inheritance. He devises a clever plot to frame another person for the crime and the murder is put into motion. Hijinks Screen Shot 2016-08-25 at 2.33.07 PMEnsue!

Scream (Movie – 1996 starring Drew Barrymore) What is it with this teen slasher movies where every possible and reasonable step to assure safety and security is ignored? Is America’s youth that dense? And you can be 100% certain that if a guy and a girl were getting a little frisky (and not the cat food), someone is going to die. Frankly, this editor can’t go to these of movies because I have zero willing suspension of disbelief with this type of film. That and I have few friends.

DataTel Presents: “Tech Corner*” with Cameron Collins!

Screen Shot 2016-08-25 at 2.22.20 PMAs a proud nerd, and fan of all things technology, the tech-y details of the Mitel products we offer here at DataTel continue to impress me. For instance, the MiVoice Office 250 has zero moving parts and cools itself passively using plenty of ventilation. No moving parts means greater reliability. The compact size of the unit allows for more installation flexibility, whether that be taking up only two units when installed in a rack, or a small footprint in an out-of-the-way space on a wall.

The platform itself is very flexible at both the hardware and software levels, allowing DataTel to custom tailor an ideal solution for a variety of customer needs and wants. The “slots” in the back of the unit allow us to mix and match expansion cards to meet your business needs as you grow or change, meaning you only pay for the features you need when you actually need them.music

To top it all off, Mitel engineers continue to refine and improve their products. Each update brings even more reliability and functionality to the already impressive value-proposition that is the MiVoice

Office

(Cameron may very well be in the wrong department. I’d buy one now based upon his description.)

* It’s not really a corner

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DataTel Times July 2016
Posted by:DataTel Communications, June - 29 - 2016

Mr. Gordon Johnson – 40 years of awesomeness with DataTel!

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40 Years Ago – Apple computer was founded. That turned out pretty well. ”Rocky” pounded its way into our hearts, and anyone named Adrian has lamented that day ever since. The Eagles discovered that they could check out of the Hotel California, but could never leave (cue: iconic guitar section). The Hair Club for Men made it possible for a man to appear to be wearing a toupee when it’s actually his own harvested hair. And 40 years ago, Mr. Gordon Johnson started at DataTel Communications (then Executone of Central Idaho).

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Gordon began work here only a few days after marrying his lovely bride Connie – he’s clearly a loyal and true gentleman. His musical family (Dori, David, Jeremy and Rachel) are the source of great pride and joy. Gordon is the best of men and we at DataTel are the fortunate beneficiaries of his gentle, calm and wise ways. Thank you, Gordon!

Client and Friends –

Screen Shot 2016-08-25 at 2.20.41 PMShane Adams is the systems administrator for Impact Sales, LLC. As such, he has every opportunity to have no life beyond work – but more on that later. Impact Sales is a brokerage group that represents consumer goods companies and their products which are sold in retail outlets. They have eleven offices throughout the United States and the products they champion generate over one-billion (with a “B”) dollars in sales a year.

Shane’s been with the group for a decade. His general expertise was pushed to the extreme as he was tasked with building and managing Impact Sales’ communication backbone. “I had to support 200 employees right out of the gate.Things have not slowed down as Impact Sales recently folded four smaller brokerage groups into the company – now its 300 people in an increasing number of offices scattered across the county. This is a huge design and management responsibility for one man.

Screen Shot 2016-08-25 at 2.21.06 PMShane worked with our folks and together crafted and priced-out the best program. I didn’t need to buy a PBX for each site and the intercom feature is fantastic!” There are other elements within the DataTel solution that are a huge benefit to Impact Sales’ business model, (the fact that) We can unplug our phones and can just move them is a life saver. We really love the ‘hand-off’ feature (pushing a single button to transfer cell phone calls to the desk phone or vice versa) Renee (Smith of DataTel)) found us 100,000 minutes of free long distance a month, too.” Shane considers our value-priced total maintenance plan The best part of the whole deal, in that every element associated with the phones is ‘covered’”. Today, the Boise native can actually do the things outside of work he loves – fly-fishing, motorcycling and when the weather gets cold and gray, one might find Mr. Adams cruising the Caribbean.

Impact Sales is an aggressive and quickly expanding group with a lot of moving parts and a ton of mobility needs. This is a perfect illustration of how important it is to build a communication solution that flexes and grows with your company, and in this regard, DataTel is the ultimate architect.

Know your DataTel-er Presents: “Tech Corner” with Cameron Collins!*

Screen Shot 2016-08-25 at 2.22.20 PM“As a technician, I appreciate seeing battery backup systems being used by our customers. They are cheap insurance, and nearly maintenance free. Let’s face it, power outages are bound to happen, and a battery backup can keep a minor inconvenience from becoming a major pain. Unfortunately, sometimes I see battery backup systems placed on the floor next to plumbing fixtures or water heaters. That backup system is vulnerable to flood damage, so get it elevated on a secure, stable surface. (No upside-down milk crates, please!)

There is an ideal battery backup system for every situation, and we here at DataTel can provide and install the right system for your business needs and concerns.”

Listen folks – this man knows of what he speaks and ably writes. Battery back-ups start under $250.00 and, as Cameron observed, it is cheap insurance and a sign of great wisdom.

* It’s not an actual corner, per se. It’s more like the bottom part of this page.

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