Contact Center Business Edition

Mitel Contact Center Business Edition is designed for contact centers with 25 or fewer agents. The Contact Center Business Edition is an out-of-the-box solution that grows with your contact center. It combines robust Mitel IP communications platforms, Automatic Call Distribution (ACD) software, and a modular suite of feature-rich, web-based applications designed to measure and manage contact center performance. With  Contact Center Business Edition, your business can offer customers unparalleled service while streamlining contact center operations and optimizing agent productivity.

More and more contact centers are becoming the primary interface for customer reach into an organization. Contact centers are transitioning from the role of cost center to profit center, to which a companys business success and revenue growth is inextricably tied. Contact centers are realizing that providing excellent service involves more than managing call handling times and abandon rates. They require technologies that seamlessly integrate with existing infrastructure investments and reliably deploy technologies that address opportunities to streamline operations and processes, and improve communications. Mitel Contact Center Business Edition provides solutions that optimize the productivity of in-house and remote agents, and enable first contact resolution; solutions that will exceed your expectations.

Mitel Contact Center Business Edition is designed for customers who:

  • Comprise a single site
  • Have 25 or fewer agents and / or  five or fewer supervisors
  • Need a cost-effective solution (optimize cost savings when you purchase Contact Center
  • Management Business Edition in conjunction with Interactive Contact Center Business
  • Edition and Intelligent Queue Business Edition)
  • Requires a basic set of  reports on agents and queues
  • Want a solution that can grow with their contact center

Mitel Contact Center Business Edition provides:

  • Agent and supervisor mobility
  • Modular product components
  • Industry standard architecture
  • Delivers solutions in Microsoft® Excel® and Internet Explorer
  • Integration with CRM and eCommerce applications
  • A user interface available in multiple languages 

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