The 6110 CCM Enterprise Node enables supervisors to monitor and react to contact center and agent activity across multiple sites/switches, ensuring effective management and utilization of resources across all sites/switches.

The 6110 Contact Center Management (CCM) Enterprise Node extends the features and functionality found in the 6110 CCM core component out to multi-site, geographically dispersed contact centers. The 6110 CCM Enterprise Node enables supervisors to monitor and react to contact center and agent activity across multiple sites/switches, ensuring effective management and utilization of resources across all sites/switches. The Enterprise Node software at remote locations communicates with the 6110 CCM Server at the corporate office across the company’s LAN / WAN.

The Enterprise Node allows contact centers to use a single reporting package for their remote sites or for each switch. Additionally, redundant data collection provides added security in the case of network outages.

Documents

Mitel Networks 6110 Contact Center Management