Call Accounting (Mitel Networks)

Mitel Call Accounting is an add-on application to Mitel Contact Center Management that streamlines communication cost management. Call Accounting tracks and provides reports on your telephone system costs so you can manage your telephone expenses and activity effectively.

To optimize your business potential, you need to know if your telecommunication costs are excessive and if so, why? Are your employees making unauthorized telephone calls? Are you using your trunks efficiently? Are you using the most cost-effective carriers for your trunks? The Mitel Call Accounting solution will answer these questions and help you to use your resources most efficiently. Robust and reliable, Call Accounting enables you to monitor and control telecommunication costs and gives you a true picture of how much is being spent and who is spending it.

Call Accounting is an add-on application to Mitel Contact Center Management, and is a feature-rich, web-based application for streamlining communication cost management. Call Accounting tracks and provides reports on telephone system costs so you can manage your telephone expenses and activity effectively.

Call Accounting enables managers to:

    • Monitor usage and establish call patterns for departments and work groups
    • Track, report and control telecommunication costs
    • Perform cost recovery and carrier bill reconciliation
    • Know if costs are excessive due to employees sharing toll free lines, calling restricted numbers or making unauthorized long distance calls
    • Utilize call detail data from other applications or directly from the Mitel IP Communications Platform (ICP)

Call Accounting provides advanced capabilities that enable managers to:

    • Incorporate data from multiple Mitel telephone systems to get the “big picture”
    • Manage call flow and schedule reports for when they are needed
    • Know the distribution of telecommunication costs across departments and work groups and verify carrier bills
    • Resolve misuse of the telephone system
    • Produce flexible rate tables that are tailored to the organization
    • Fully integrate Call Accounting with Mitel Customer Interaction Solutions
    • Identify trunks that are experiencing technical difficulties and are not hanging up properly
    • Bill back departments, employees and customers using markup or discount pricing
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